Order Management Director
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Order Management Director to join our team at THE SUPREME HR ADVISORY PTE. LTD. in Harbourfront. This role will be responsible for overseeing the order management process and ensuring exemplary customer service delivery.
Key Responsibilities:
- Hands-on support and ownership of full order-to-cash function for customers across various countries.
- Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service.
- Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
- Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
- Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
- Review and refresh key performance indicators (KPIs) on internal team and external partners.
- Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
- Ensure adherence to compliance and regulatory requirements in order processing.
Requirements:
- Degree/Professional certificate in a related field preferred.
- 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
- Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes.
- Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.
The successful candidate will have a strong background in order management and leadership, with excellent communication and problem-solving skills. They will be able to motivate and guide a team to achieve high-quality customer service and efficient order processing.
What We Offer:
- A competitive salary range of $5400 - $7800 per month.
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