
Front-Line Support Specialist
11 hours ago
We are seeking a skilled and proactive Front-Line Support Specialist to assist in the implementation of new systems for front-line healthcare users. As a key member of our team, you will provide real-time support and guidance to ensure a smooth transition and effective system adoption.
Key Responsibilities:- Act as the first point of contact for front-line users during system deployment, offering hands-on support and guidance.
- Assist users in navigating the system, sharing tips and best practices to enhance their confidence and efficiency.
- Address user inquiries related to system-generated bills by providing clarifications based on FAQs and internal communication channels.
- Escalate complex issues or system errors to the appropriate technical or support teams for resolution.
- Gather feedback from users to identify common challenges and suggest improvements to enhance system usability.
- Conduct informal training sessions or one-on-one coaching to help users become proficient with the system.
- Maintain a professional and approachable demeanor to foster trust and collaboration with front-line staff.
- Diploma in any discipline.
- Candidates with no experience are open to apply.
- Good communication and customer service skills.
- Training will be provided to understand the role and what is needed to do as lead POCs to report their daily jobs.
- On-site deployment at healthcare facilities and require flexible hours to accommodate different shifts and ensure continuous support during the deployment phase.
- This role requires flexibility to work in shifts, including the possibility of night shifts. Night shifts may fall between 6:00 PM and 8:00 AM, depending on operational needs.
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Customer Service Healthcare Interpersonal Compliance System Deployment Technical Support Usability Administration
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