Digital Operations Specialist

2 weeks ago


Singapore ASSURE SAFETY PTE. LTD. Full time

We are seeking a skilled Digital Operations Specialist to join our team at ASSURE SAFETY PTE. LTD.

Company Overview

A leading provider of software and digital operations platforms, we are dedicated to delivering exceptional customer experiences.

About the Role

This role is focused on providing top-notch technical support for our customers using our digital inspection tools and platform.

The estimated salary for this position is around $60,000 - $80,000 per annum, depending on experience and qualifications.

Job Description

Key Responsibilities:

  • Provide timely and professional customer support via phone, email, or chat.
  • Troubleshoot technical issues quickly and effectively to ensure minimal downtime.
  • Develop in-depth knowledge of our digital software application and provide tailored support based on client operations.
  • Maintain a comprehensive knowledge base of common issues and solutions.
  • Conduct product training sessions to guide customers in using platform features and best practices.
  • Collaborate with other teams to provide feedback and improve customer experience.
  • Evaluate and escalate complex issues to senior teams as needed.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous experience in technical support or IT support, preferably in a remote helpdesk setting.
  • Familiarity with deployment of digital inspection tools or digital operations work platforms.
  • Strong verbal and written communication skills to interact effectively with customers.
  • Ability to quickly identify and resolve technical issues.
  • A positive attitude and a genuine desire to help customers succeed.
  • Basic knowledge of software troubleshooting and maintenance.
What We Offer

We are committed to providing a supportive and dynamic work environment that fosters growth and development.

How to Apply

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application.



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