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Senior Manager, Driver Development and Engagement
2 months ago
As a Senior Manager, Driver Development and Engagement, you will play a vital role in overseeing the development and management of taxi, private hire cars, public and private hire bus drivers. Your responsibilities will include developing new Vocational Licence (VL) policy measures, managing VL training and testing operations, and implementing initiatives to improve customer experience and digital services adoption rate.
Key Responsibilities:
- Develop and implement new VL policy measures to improve driver development and engagement
- Manage VL training and testing operations to ensure compliance with regulatory requirements
- Implement initiatives to improve customer experience and digital services adoption rate
- Oversee bi-annual Service Awards events for the Public Transport Group
- Develop competency of officers and plan and execute contingency plans to ensure operational continuity
Requirements:
- Tertiary qualification in any discipline
- At least 10 years of working experience, preferably in operations and project management
- Knowledge or experience in leading teams, change management, and strategic thinking
- Highly adaptable team player who is able to work independently and multi-task in a dynamic and fast environment
- Self-motivated, astute, meticulous, and resourceful to produce innovative solutions to address a range of policy and operational matters