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Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in Visitor Management. In this role, you will be responsible for providing exceptional service to visitors, ensuring their needs are met promptly and efficiently.
About ST Engineering E-Services Pte Ltd
ST Engineering E-Services Pte Ltd is a leading provider of mission-critical command, control, and communications systems with secured IT infrastructure and managed services. We support our clients' innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. Our commitment to excellence and customer satisfaction drives us to deliver sustainable solutions to diverse industries including defence, government, and commercial sectors.
Key Responsibilities
This role requires the ability to multitask and work efficiently in a fast-paced environment. Key responsibilities include:
- Registering and enrolling visitors efficiently and accurately using facial recognition technology
- Providing excellent queue management and crowd control when necessary
- Protecting and maintaining accurate and updated visitor records according to PDPA requirements
- Managing keys, including issue, return, and accounting on a daily basis
- Able to adapt to changing circumstances and prioritise tasks effectively
Requirements
To succeed in this role, you must possess excellent communication skills, both written and verbal, and be able to learn quickly and adapt to changes. You should also have good interpersonal skills and be able to work effectively in a team environment. Proficiency in English, including reading, writing, and speaking, is essential. WSQ certification in customer service is an advantage.
Salary and Benefits
The estimated salary range for this position is $35,000 - $45,000 per annum, depending on experience. Competitive benefits and remuneration package available. Estimated salary may vary based on location.
