Client Service Officer

3 weeks ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Summary

We are seeking a skilled Client Service Officer to join our team on a 4-month contract basis. As a Client Service Officer, you will be responsible for providing exceptional customer service to our clients, resolving their enquiries and concerns in a timely and professional manner.

Key Responsibilities

• Provide immediate response to client's enquiries and concerns over the phone
• Resolve client dissatisfactions by initiating a thorough investigation of complaint, evaluates findings, and responds quickly to clients
• Resolve discrepancies in reports by consulting with other staff
• Assess problem resolution for future applicability and forward to appropriate quality assurance individual.
• Pursue referenced test result to satisfy client needs and requests
• Print, prepare and distribute patient reports for delivery
• Perform data entry role when scheduled/assigned
• Assist with other database building activities when necessary

Requirements

This role requires strong customer service skills, quality assurance, and administration experience. As a Client Service Officer, you will be working in a fast-paced environment, and excellent communication and problem-solving skills are essential. If you have a passion for delivering exceptional customer service and are available for a 4-month contract, please submit your application.

At Recruit Express Pte Ltd, we value our employees and strive to provide a supportive and inclusive work environment. We are committed to diversity and equal opportunities.

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