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Flight Operations Specialist

2 weeks ago

Singapore Singapore Airlines Full time

Singapore Airlines is seeking a highly skilled Inflight Operations Specialist to join our team.

In this role, you will be responsible for ensuring the smooth operation of our inflight services, including catering, aircraft cleaning, and laundry services.

You will work closely with service partners to maintain high standards and drive efficiency, conduct regular operational compliance checks and audits, and identify opportunities for continuous improvement.

This role offers an exciting opportunity for a detail-oriented professional to contribute to our commitment to excellence in customer experience and operational efficiency.

About the Role:

  • Service Partner Management: Overseeing and collaborating with service partners to maintain high standards and drive efficiency.
  • Quality Control: Conducting regular operational compliance checks and audits to ensure adherence to guidelines.
  • Process Improvement: Identifying gaps and implementing solutions to enhance operational efficiency.
  • Financial Management: Monitoring budgets, verifying invoices, and identifying cost-cutting measures.
  • Standards and Procedures: Maintaining and updating operational manuals and procedures, ensuring timely dissemination of information.
  • Customer Experience: Monitoring and addressing customer feedback to maintain service quality.
  • Team Leadership: Managing and developing support staff to ensure optimal performance.