Customer Service Representative

4 weeks ago


Singapore DHI DOWNTOWN PTE. LTD. Full time
Job Title: Customer Service Representative

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Dao by Dorsett AMTD Singapore. As a key member of our front office staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable stay with us.

Below are the key responsibilities and requirements for this role:

  • Main Responsibilities:
  •   Provide personalized service to all guests, responding to their queries and addressing any concerns in a timely and professional manner.
  •   Conduct guest check-in and check-out efficiently, accurately and in a friendly manner.
  •   Conduct room orientation in a professional and welcoming way.
  •   Ensure that all guest registry information is complete and handled with confidentiality.
  •   Issue keys in accordance with established procedures.
  •   Maintain up-to-date knowledge of property facilities, services, operating hours and special promotions to provide accurate information and advice to guests.
  •   Update yourself on city-wide events to provide guests with relevant information and advice when requested.
  •   Address guest concerns or complaints promptly and professionally.
  •   Handle guest queries and questions effectively and avoid referring them to other persons or departments unless necessary.

Skills and Qualifications:

  • Required Skills:
  •   Excellent communication and interpersonal skills.
  •   Ability to work well under pressure and multitask.
  •   Knowledge of Microsoft Excel.
  •   Front Office experience.
  •   Adaptability and flexibility.
  •   Cashiering skills.
  •   Communication and customer service skills.
  •   Ability to work independently.
  •   Hospitality experience.

Salary: SGD $40,000 - $50,000 per annum



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