Global Travel Solutions Coordinator
2 days ago
Sabre, a pioneer in the travel industry, is seeking a skilled Global Travel Solutions Coordinator to join our team. In this role, you will be responsible for providing exceptional customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns.
About the Role:- Reservation Handling: Assist guests in making, modifying, or canceling hotel reservations using the hotel's reservation system. Offer information on room types, rates, and packages available to meet guests' needs. Process payments, apply discounts, and ensure accuracy in reservation details.
- Customer Inquiries: Respond promptly to guest inquiries regarding hotel services, amenities, and local attractions. Provide detailed information on hotel policies, check-in/check-out procedures, and other relevant information. Handle special requests, such as room upgrades or specific accommodations.
- Customer Service: Deliver exceptional customer service by maintaining a friendly and professional demeanor. Resolve guest complaints or issues in a timely and effective manner, escalating when necessary. Follow up with guests to ensure their satisfaction with the booking process.
- Communication: Maintain clear and effective communication with guests, hotel staff, and other team members. Document and update guest information, preferences, and feedback in the CRM system.
- Assist in preparing reports on reservations, cancellations, and customer feedback.
- Participate in ongoing training sessions to stay updated on hotel offerings and customer service best practices.
- Adhere to call center protocols, including maintaining call handling time and accuracy standards.
- Support administrative activities with regards to the hospitality business.
- High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
- Previous experience in a hotel front desk role is preferred.
This role requires flexibility in scheduling, with regular working hours from 8am to 5pm and two rest days on Fridays and Saturdays. We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience and qualifications. At Sabre, we are committed to providing a supportive and dynamic work environment that fosters growth and development. If you are passionate about delivering exceptional customer service and have a strong desire to succeed in the travel industry, we encourage you to apply for this exciting opportunity.
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