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Operations Manager

2 weeks ago

Singapore beBeeOperations Full time $90,000 - $120,000
Job Title:
Voice Systems Operations ManagerJob Description:">We are looking for a skilled operations manager to oversee the day-to-day operations of our voice systems. The ideal candidate will have a deep understanding of trader voice systems, including IPC Unigy, Cisco, TEAMS and NICE/Verint voice recording solutions.Key Responsibilities:
  1. ">
  2. Monitor system performance and proactively address issues to minimize downtime.">
  3. Respond to and resolve incidents and service requests in line with SLAs.">
  4. Perform root cause analysis and implement corrective actions to prevent recurrence of issues.">
Requirements:
  • ">
  • Proven experience in operations management, particularly in a trading floor environment.">
  • Excellent problem-solving skills and ability to work under pressure.">
  • Strong analytical and communication skills.">
Benefits include competitive salary, comprehensive benefits package, and opportunities for professional growth and development.Accountabilities:
  1. ">
  2. Provide on-call support as needed during trading hours or off-hours maintenance windows.">
  3. Participate in disaster recovery testing and ensure voice systems are compliant with regulatory requirements.">
  4. Support and manage voice-related projects and system rollouts.">