Technology Operations Assistant
1 week ago
We are a dynamic Global Technology and Logistics company, dedicated to providing Collaboration and Business IT Support services to industry leaders worldwide. As a Helpdesk Technician, you will play a crucial role in ensuring the smooth and efficient operation of our information technology infrastructure.
Main Responsibilities:
The successful candidate will be responsible for providing technical support to internal and external stakeholders, resolving issues promptly, and maintaining high customer satisfaction. This includes:
- Processing laptop replacement queues.
- Being the first point of contact within Global Service Desk (GSD) support channels.
- Responding to common technical difficulties, training, and guidance requests from the user base.
- Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD.
- Software Provisioning / Deprovisioning within scope/access constraints of role within GSD.
Requirements:
We are looking for an individual with 3-6+ years of proven experience in a helpdesk or technical support role working at an enterprise level environment. Strong understanding of Apple operating systems, software applications, and network systems is essential. Excellent problem-solving and communication skills are also required, along with a commitment to providing exceptional customer service.
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