Frontline Guest Services Representative

2 weeks ago


Singapore beBeeCustomerService Full time $2,400 - $4,200
Job Title: Call Centre Specialist

About the Role

The Call Centre serves as the central communication hub of the Resort, providing guests with timely and professional assistance through phone, email and messaging channels. As a Call Centre Agent, you will handle a range of enquiries, requests and coordination with relevant departments to meet and deliver excellent guest services.


Main Responsibilities
  • Answer incoming calls and respond to guest enquiries in a timely and courteous manner
  • Provide up-to-date information to guests on products, services and promotions in the Resort
  • Handle a wide range of guest requests such as in-room services, amenities, hotel facilities, wake-up calls, message handling etc.
  • Make outbound calls for follow-up as and when required
  • Assist and follow up on calls, service requests, including coordination with relevant departments
  • Escalate complex issues to supervisors or relevant departments for resolution
  • Record and relay messages clearly and accurately, follow up to ensure job completion

Requirements
  • Minimum GCE 'N' Level or equivalent
  • Pleasant and friendly mannerisms, with the ability to attend to all guests with respect and patience under all circumstances
  • Preferably with 1 year experience in a Call Centre or Command Centre environment
  • Possess some knowledge in relevant computer applications such as OPERA, Knowcross, PABX, Wake-up Call System, Outlook etc.
  • Flexibility to work varied shifts, including weekends and public holidays


  • Singapore beBeeCustomerService Full time $2,500 - $3,500

    Job Title: Frontline Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Frontline Service Representative to join our team. This role involves providing exceptional service to guests, assisting with daily operations, and maintaining a clean and organized restaurant environment.


  • Singapore beBeeCustomerService Full time $2,400 - $3,200

    Job OverviewAs a Frontline Representative, you will play a vital role in delivering exceptional experiences for our guests at Beach Station. This position requires professionalism, excellent communication skills, and the ability to work effectively with diverse groups of people.Main ResponsibilitiesProvide high-quality customer service to both guests and...


  • Singapore beBeeCustomerService Full time $1,800 - $2,500

    Job Opportunity: Frontline Customer Service RepresentativeThis role offers a unique opportunity for personal and professional growth in a dynamic and supportive environment.We are seeking a Frontline Customer Service Representative to join our team. As a key member of our service crew, you will be responsible for providing exceptional customer service,...


  • Singapore beBeeCustomerService Full time

    Job Title: Call Centre Specialist About the Role The Call Centre serves as the central communication hub of the Resort, providing guests with timely and professional assistance through phone, email and messaging channels. As a Call Centre Agent, you will handle a range of enquiries, requests and coordination with relevant departments to meet and deliver...


  • Singapore beBeeCustomerService Full time $2,500 - $3,500

    Job DescriptionWe are seeking a Guest Services Representative to join our team. The ideal candidate will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences.The Guest Services Representative will work closely with the Front Office Manager to maintain high standards of customer satisfaction, efficiently...


  • Singapore beBeeGuestService Full time $13,000 - $130,000

    We are seeking a dedicated Guest Service Representative to join our team.As a Guest Service Representative, you will be responsible for ensuring that all guests have an exceptional experience during their stay with us. This includes providing excellent customer service, handling guest inquiries and resolving any issues that may arise.The ideal candidate will...


  • Singapore beBeeCustomer Full time $3,000 - $5,000

    Service Crew MemberA server at a high-end venue is the frontline representative, creating memorable experiences by offering personalized attention, anticipating guests' needs, and ensuring their satisfaction throughout their visit.Key Responsibilities:Provide attentive and courteous service to patronsTake orders accurately and relay them to the kitchen...


  • Singapore beBeeRepresentative Full time $3,000 - $3,800

    Guest Services Representative Job SummaryOur team is seeking a skilled Guest Services Representative to act as the main point of contact for our guests. As an ambassador of excellent customer service, you will be responsible for creating a memorable experience for our guests.Perform check-in and check-out duties according to established hotel standardsUpdate...


  • Singapore beBeeHospitality Full time $2,500 - $4,500

    Job Role: Guest Service RepresentativeAs a Guest Service Representative, you will play a vital role in creating unforgettable experiences for our guests. Your primary responsibility will be to provide exceptional service and ensure that every guest feels welcome and valued.Key Responsibilities:Offer genuine hospitality and make every guest feel at...


  • Singapore beBeeCustomer Full time $3,000 - $4,500

    Job TitleGuest Service RepresentativeAs a Guest Service Representative, you will be the first point of contact for our guests and play a vital role in creating memorable experiences.Key Responsibilities:Provide exceptional customer service to ensure guest satisfactionManage reservations and seating arrangementsAddress guest inquiries and resolve issues...