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Key Customer Experience Specialist
3 weeks ago
The ideal candidate will possess a strong passion for delivering exceptional customer service and ensuring a positive experience for all clients.
Key Responsibilities:
- Manage team members to achieve quality and productivity for optimal customer experience by providing guidance and support.
- Train and upskill team members, providing actionable feedback to enhance performance.
- Collaborate with senior management to design and curate procedures that promote best-in-class user experiences.
- Provide professional and satisfactory resolution to customer complaints in a timely and effective manner.
- Implement customer retention strategies to drive business growth and revenue.
- Maintain accurate customer records and monitor appointments to ensure seamless communication.
Qualifications & Requirements:
- Prior experience in the customer service industry is essential.
- Excellent verbal and written communication skills are required.
- Ability to remain calm under pressure and manage competing priorities.
- Digital literacy and proficiency in Microsoft Office applications are necessary.
Desirable Skills:
- Beauty industry experience or knowledge of the relevant market would be beneficial.
- Team management and leadership skills, including mentorship and coaching.
