Cyber Physical Systems Protection Manager
4 days ago
Tekfen Ventures is expanding its Technical Support Team, and we're looking for a highly skilled Technical Support Team Lead to join our mission-critical operations. As a leader in cyber-physical systems protection, we're committed to delivering exceptional customer experiences and achieving operational excellence.
About UsOur company is on a mission to secure cyber-physical systems across industrial, healthcare, commercial, and public sector environments – the Extended Internet of Things (XIoT). We integrate with customers' existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.
We're headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. We're widely recognized as the industry leader in cyber-physical systems protection, with backing from the world's largest investment firms and industrial automation vendors. We've also been recognized by KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.
About the RoleThe Technical Support Team Lead will be responsible for leading our technical support teams, driving customer satisfaction, and achieving operational excellence. This includes managing first and second-tier support teams, determining KPIs, building and maintaining analytics reports, leading and guiding the team by example, investigating issues reported by enterprise customers, reproducing customer problems, and involving others on the team as necessary. The role also involves analyzing and resolving complex high-end customer problems, managing region escalations with different internal teams until resolution, and working with other departments in the organization.
Key Responsibilities:- Manage First and Second Tier support teams
- Determine KPIs and meet them
- Build and maintain analytics reports
- Lead and guide the team by example
- Investigate issues reported by enterprise customers
- Analyze and resolve complex high-end customer problems
- Manage region escalations with different internal teams until resolution
- Work with other departments in the organization
- 2+ years of experience in managing a technical support team
- 3+ years of product support engineer experience
- Ability to both manage the team and also troubleshoot cases hands-on
- Familiarity and experience in the Cyber security industry – Advantage
- English fluency – conversational, reading, and writing/typing
- Superior interpersonal skills – we need a team player who can work autonomously when needed
- Time management, multi-tasking, and organizational skills
- Experience with both SaaS and On-premise product solutions – Advantage
- Deep dive knowledge in the following domains: Linux, Networking, Database (Docker container and Python – an advantage)
- Experience working with customer support and ticketing systems such as Jira and Zendesk
- Ability to work in a hyper-growth company while adjusting procedures on demand
-
Cyber-Physical Systems Protection Specialist
12 hours ago
Singapore Claroty Full timeAbout ClarotyClaroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.The RoleWe're looking for a skilled Technical Support Team Lead to join our team. As a key member of our...
-
Cyber Physical System Security Specialist
5 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeWe are looking for a talented individual to join our team as an Assistant Professor / Associate Professor in Hardware and Cyber Physical Security. As a member of the School of Electrical and Electronic Engineering (EEE), you will contribute to the development of innovative technologies and pedagogies that address the challenges of the 21st century.Main...
-
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeResearch FocusThe successful candidate will contribute to the discovery of security vulnerabilities and threats in hardware design and supply chain, and develop countermeasures to enhance the trustworthiness of electronic systems.Teaching ResponsibilitiesThe job holder will engage in the development and delivery of curricula for undergraduate and...
-
Cyber Systems Engineer
2 days ago
Singapore St Engineering Full timeIT Infrastructure and Cyber Security Project ManagerSt Engineering's Cyber business area is an industry leader in cybersecurity with a strong focus on delivering trusted cybersecurity solutions to empower cyber resilience for governments and commercial enterprises. We offer robust cyber-secure products and services in cryptography, cybersecurity engineering,...
-
Cyber Security Manager
3 days ago
Singapore TRD SYSTEMS PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a Cyber Security Manager to advise, execute and manage the company cyber security direction with support from Cyber Security Engineers.Job Descriptions:To handle projects, provide Cyber Security assessment and design based on customer requirements To manage Cyber Security Upgrade for current products and solutions ...
-
Technical Support Team Lead
3 days ago
Singapore Claroty Full timeCompany OverviewClaroty is a leading provider of cyber-physical systems security solutions, with a mission to secure the Extended Internet of Things (XIoT). Our platform integrates with customers' existing infrastructure to provide visibility, exposure management, network protection, threat detection, and secure access.
-
Singapore AIA Singapore Private Limited Full timeAIA Singapore Private Limited is at the forefront of innovation, driving a movement to create a healthier, more sustainable future for everyone.We are transforming our organization to be faster, simpler, and more connected, with a focus on developing digital solutions and experiences that help people live Healthier, Longer, Better Lives.To achieve this...
-
Assistant Professor
3 weeks ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeNanyang Technological University (NTU) invites applications for Assistant Professor (Tenure-track) /Associate Professor (Tenure-track/Tenured) in Hardware and Cyber Physical Security.This position will be held at the School of Electrical and Electronic Engineering (EEE). Established in 1981, EEE is one of the founding Schools of NTU. Built on a culture of...
-
Technology Audit Manager @ GXS Bank
5 days ago
Singapore Cyber Crime Full timeGXS Bank Say hello to a better way to bank. Earn up to 3.18% p.a. daily interest. Instant cashback with min. S$10 spend. Flexible loans from 0% interest. T&Cs apply. View all jobs at GXS Bank Internal Audit is an independent function (3rd line of Defence) within GXS Bank that provides an objective assurance and advisory role to senior management. We use a...
-
Hardware and Cyber Physical Security Expert
7 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeNanyang Technological University's School of Electrical and Electronic Engineering seeks a qualified candidate to fill a tenure-track position in hardware and cyber physical security. As a member of our faculty, you will be part of a dynamic team dedicated to advancing knowledge and education in electrical and electronic engineering.About the Position:This...
-
Assistant Director
4 days ago
Singapore The Cyber Security Agency of Singapore Full timeWhat the role is: You will be part of a dynamic team to shape and implement strategic partnerships with the cybersecurity industry on behalf of the whole of Government. Your mission will be to work with Government agencies on their strategic cybersecurity needs and implement governance processes with our existing and emerging strategic partners, with a view...
-
Manager, Cyber Security
2 weeks ago
Singapore STT GDC PTE. LTD. Full timeRoles & ResponsibilitiesAbout STT GDCBe part of a global leader in data centre solutionsST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and...
-
Cyber Defense Expert
3 days ago
Singapore Citi Full timeCiti's Cyber Defense Expert team is responsible for protecting our organization from advanced cyber threats.As a Cyber Defense Expert, you will be responsible for providing advanced threat analysis, developing new tools and processes to enhance our security posture, and participating in major security events as a subject matter expert.Candidates should have...
-
Cyber Security Project Manager
12 hours ago
Singapore St Engineering Full timeJob Description:Cyber Project ManagerAbout ST EngineeringST Engineering is a global technology, defense, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of...
-
Senior Cyber Operations Specialist
4 days ago
Singapore This Is An IT Support Group Full timeSenior Cyber Operations SpecialistWe are looking for a highly skilled Senior Cyber Operations Specialist to join our cybersecurity team. As a senior member of our team, you will be responsible for developing and implementing effective cybersecurity strategies to protect our digital assets.Key Responsibilities:Develop, maintain, and test DoS and web...
-
Cyber project manager
5 days ago
Singapore This Is An IT Support Group Full timeJob ID: 16680Location: ST Engineering Jurong East Bui, SG ST Engineering is a global technology, defense, and engineering group with offices across Asia, Europe, the Middle East and the U. S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of...
-
Cyber Project Manager
5 days ago
Singapore St Engineering Full timeST Engineering is a global technology, defense, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defense, and...
-
cyber security consultant
7 days ago
Singapore ECHO TECHNICAL PTE. LTD. Full timeRoles & ResponsibilitiesWe are dedicated to ensuring the security and privacy of our clients' data and systems. As part of our commitment to excellence, we are seeking a highly skilled Cyber Security Consultant to join our team.Job Description:As a Cyber Security Consultant at Echo Technical, you will be responsible for assessing, implementing, and...
-
Cyber Project Manager
5 days ago
Singapore ST Engineering Full timeCompany description: ST Engineering Info-Security Pte Ltd Job description: ST Engineering is a global technology, defense, and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its...
-
Cyber Def.
7 days ago
Singapore DELOITTE & TOUCHE ENTERPRISE RISK SERVICES PTE LTD Full timeRoles & ResponsibilitiesWe help clients protect the software applications that support these initiatives by assisting companies against data security breaches, data leakage, and cyber threats.You will be part of a technical team that analyse, design, monitor, and manage risk litigations and exceptions to ensure adequate monitoring capability is incorporated...