Cyber-Physical Systems Protection Specialist
6 days ago
About Claroty
Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.
The Role
We're looking for a skilled Technical Support Team Lead to join our team. As a key member of our support organization, you will be responsible for managing first and second-tier support teams, determining KPIs, and meeting them.
Responsibilities
- Manage day-to-day activities of the support team
- Determine KPIs and ensure team meets them
- Built and maintain analytics reports
- Lead and guide the team by example
- Investigate and resolve complex customer problems
Requirements
- 2+ years of experience in managing a technical support team
- 3+ Years of Product support engineer experience
- Ability to both manage the team and also troubleshoot cases hands-on
- Familiarity and experience in the Cyber security industry - Advantage
- English fluency – conversational, reading, and writing/typing
- Superior interpersonal skills – we need a team player who can work autonomously when needed
- Time management, multi-tasking, and organizational skills
- Experience with both SaaS and On-premise products solutions - Advantage
- Deep dive Knowledge in the following domains: Linux, Networking, Database (Docker container and Python - an advantage)
- Experience working with customer support and ticketing systems such as Jira and Zendesk
- Ability to work in a hyper-growth company while adjusting procedures on demand
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