Customer Service Manager in Chinatown

3 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Description

We are seeking a highly motivated and experienced Customer Service Manager to join our team at PERSOLKELLY SINGAPORE PTE. LTD. based in Chinatown.

Key Responsibilities:
  • Provide exceptional customer service and support to our clients via email communication and personalized calls.
  • Handle mailbox enquiries, resolve customer issues, and maintain accurate data records.
  • Distribute enquiries and follow-ups to relevant teams, stakeholders, and departments efficiently.
  • Fulfill the service level agreement by responding to emails within 3 working days and ensuring prompt follow-up on cases.
  • Escalate challenging issues or complaints to the Quality Service Experience Manager as needed.
Requirements:
  • At least 2 years of call centre experience providing training or audit.
  • Singaporean nationality.
Working Conditions:

This is a full-time role with a contract period of yearly renewable based on performance and business needs. Working hours are from Monday to Friday, 8:30 am to 6:00 pm (Monday to Thursday) and 8:30 am to 5:30 pm (Friday).

Benefits:
  • A competitive estimated salary of SGD 3500 per month.


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