Head of Operational Excellence

2 weeks ago


Singapore PIZZA MASTERS PTE. LTD. Full time
Job Title: Head of Operational Excellence

We are seeking an experienced Operations Manager to lead our restaurant operations team at Pizza Masters Pte. Ltd.

About the Role
  • Develop and implement operational strategies to drive sales growth, customer satisfaction, and staff productivity.
  • Oversee daily shift operations, including front- and back-of-house activities, to ensure seamless service delivery.
  • Maintain high food quality and safety standards, adhering to regulatory requirements and company policies.
  • Manage employee schedules, payroll, and benefits to optimize labor costs and improve employee engagement.
Responsibilities
  1. Supervise daily shift operations, including front- and back-of-house restaurant operations, to ensure smooth service delivery and exceptional customer experience.
  2. Lead cross-functional teams to identify areas for improvement and implement process enhancements that drive efficiency and productivity.
  3. Analyze financial data to optimize expenses, maintain budgets, and make informed decisions about resource allocation.
  4. Collaborate with external partners, such as suppliers and vendors, to negotiate contracts and ensure timely deliveries.
  5. Mentor and develop junior staff members to enhance their skills and advance their careers within the company.
Requirements
  • Prior experience as a Manager in the F&B industry, with a proven track record of driving business growth and improving operational efficiency.
  • Strong analytical and problem-solving skills, with the ability to interpret financial data and make informed decisions.
  • Excellent communication and leadership skills, with the ability to motivate and inspire teams to achieve outstanding results.
  • Familiarity with Microsoft Office and Excel, with advanced skills in budgeting, forecasting, and data analysis.
What We Offer
  • A competitive salary of SGD $80,000 - $100,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.


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