Operations Executive with Healthcare Expertise
4 days ago
We are seeking a highly organized and detail-oriented Business Office Administrator to join our day surgery team at HEALTHWAY MEDICAL GROUP PTE LTD. This role plays a pivotal part in managing administrative functions, ensuring smooth operations, and providing exceptional support in a fast-paced healthcare environment.
Job Responsibilities:- Prepare and manage patient documentation, including consent forms, medical records, and appointment scheduling.
- Act as a liaison between clinics, doctors, patients, and insurance companies.
- Address and resolve patient concerns in a professional and empathetic manner.
- Organize and manage both electronic and physical filing.
- Assist in preparing for and managing audits and inspections.
- Handle billing-related tasks, including processing insurance claims, patient payments, and managing accounts receivable.
- Assist patients with insurance claims, Letter of Guarantee (LOG), and other financial documentation.
- Collect payments from patients and manage billing-related matters, ensuring accuracy and attention to detail.
- Assist with accounting duties, including collating bills and invoices.
- Assist with package quotations, cost calculations, and data tracking.
- Diploma or equivalent required, with a preference for healthcare administration or a related field.
- Minimum 3 years of experience in an administrative and patient fronting role, with experience in a healthcare or surgical setting preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and familiarity with healthcare management software.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Keen attention to detail and strong problem-solving skills.
- Ability to work independently and collaboratively in a healthcare setting.
- High level of professionalism and discretion.
- Adaptability and willingness to learn new tasks and technologies.
This is a full-time position, working Monday to Friday, 8.30am to 6pm. The estimated salary for this role is $40,000 - $60,000 per annum, depending on experience.
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