
Distribution Operations Manager
3 days ago
**Job Summary**
Our company is seeking a highly skilled Distribution Operations Manager to oversee the efficient management of daily distribution operations.
The ideal candidate will have extensive knowledge of hospitality distribution systems, rate parity principles, and operational efficiency.
This role involves ensuring 100% system uptime, reducing booking errors, monitoring and resolving connectivity issues, and loading/updating campaigns, offers & loyalty programs in a timely manner.
- Maintain operational efficiency & system integrity by ensuring 100% system uptime and reducing booking errors.
- Monitor and promptly resolve connectivity issues, achieving quicker turnaround time for resolving integration issues.
- Ensure timely loading/updating campaigns, offers & loyalty programs.
**Responsibilities (continued)**
- Maintain up-to-date hotel content including room descriptions, images, amenities, and reservation policies across channels to ensure brand consistency and competitiveness.
- Improve turnaround time for support tickets and issue resolution.
- Conduct annual reviews of distribution processes and suggest workflow improvements to enhance operational effectiveness.
- Assist in the testing and rollout of new systems, projects.
**Requirements**
- Possess Information Technology or Systems related Diploma or Degree with preferably 1 to 2 years of experience, with an interest in hospitality.
- Experience in end-to-end management of the distribution processes.
- Knowledgeable in Opera PMS, Central Reservations and Channel Manager Systems.
- Technical competencies required to manage distribution services effectively.
- Ability to innovate, strategize and excel in a competitive and fast pace environment.
Key skills include troubleshooting skills, system support, process improvement, continuous process improvement, rollout projects, system integration, information technology, connectivity issues, Opera, and hospitality.
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