Operations Project Manager Lead

1 day ago


Singapore DHL EXPRESS (SINGAPORE) PTE. LTD. Full time
About DHL Express (Singapore) Pte. Ltd.

We are a leading logistics company that values our employees as the backbone of our success. Our goal is to provide challenging opportunities for personal and professional growth, recognizing the unique contributions each individual brings to our business. We take pride in building a world-class logistics company that drives innovation and excellence.

Ready to embark on an exciting career journey with us?

Job Summary:

The Operations Program Manager will be responsible for overseeing specific Network Operations programs and projects, ensuring timely completion, adherence to budget, and meeting agreed specifications to positively impact operations performance. As a regional process owner and subject matter expert, you will provide support, training, and guidance to countries on key business processes.

  • Manage and implement network operations programs and projects to meet operational goals.
  • Develop and maintain regional process expertise, providing guidance and support to countries on key business processes.
  • Identify, champion, and coordinate change requests on Ops processes, operations toolkit, service quality, operational efficiency, and cost improvement initiatives.
Key Responsibilities:

This role involves participating in global workgroups and program boards to achieve program objectives, gathering and defining business requirements, leading solution development, and providing specialist support to regional operations. You will also contribute to the development and implementation of solutions, driving change management processes, communicating with stakeholders, and developing deployment strategies.

  • Participate in global workgroups and program boards to support achievement of program goals.
  • Gather and define business requirements to ensure business needs are met.
  • Lead solution development and project management to deliver results within scope, time, and budget.
  • Provide specialist support to regional operations in resolving process, systems, and service performance issues.
  • Contribute to the development and implementation of solutions, including process review and training.
  • Develop and drive change management processes with country teams to adopt new operations business processes.
  • Communicate and interface with stakeholders to achieve defined goals.
  • Develop a deployment strategy to ensure smooth roll-out across all countries.
  • Establish project setup and relevant project organization, providing steering, direction, and motivation for effective project management.
Requirements:
  • Bachelor's degree or equivalent in a related field, such as business, engineering, transportation, or project management.
  • More than 5 years of experience, with at least 2 years in a project management role.
  • At least 2 years of industrial engineering or process engineering experience.
  • Prior experience with DHL is ideal, with a comprehensive understanding of the DHL Express network.
  • Familiarity with Express Global SOP process.
  • Strong knowledge of transportation, express, import, and export operations and regulations in the region.
  • Preferably experience working on automation programs, such as SATS, LT1, or MHS.
  • Well-developed project/process management, prioritization, and analytical skills with strong business acumen.
  • Proven ability to write reports highlighting key business information.
  • Highly motivated, team-oriented, and adaptable individual.
  • Diplomatic, tactful, patient, and sensitive to cultural differences.
  • Excellent communication and presentation skills, with negotiation and influencing abilities.
  • Positive attitude, total dedication to customers, and a commitment to excellence.

Tell employers what skills you have

Influencing Skills
Excellent Communication Skills
Report Writing
Leadership
Analytical Skills
Change Management
Business Acumen
Industrial Engineering
Strategy
Interpreting
Program Management
Process Engineering
Project Management
Process Management
Transportation
Business Requirements



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