IT Infrastructure Specialist

2 weeks ago

Singapore beBeeCybersecurity Full time $4,000 - $6,000

Job Title: IT Infrastructure Specialist

Job Description

This role is responsible for providing technical support and maintenance to ensure the smooth operation of our IT infrastructure. Key responsibilities include device setup and decommissioning, hardware maintenance and troubleshooting, software support, inventory management, user support, and cybersecurity measures.

As an IT Infrastructure Specialist, you will be the primary point of contact for IT-related issues and concerns. Your attention to detail, problem-solving skills, and ability to work independently will be essential in resolving complex technical issues.

Key Responsibilities:

  • Device setup and decommissioning: Prepare laptops, desktops, and mobile devices for new joiners, handle offboarding, and secure data wipes.
  • Maintenance and troubleshooting: Diagnose hardware issues, replace basic parts, and resolve software problems.
  • Software support: Install, update, and support applications, maintain license records, and troubleshoot software-related issues.
  • Inventory management: Track, assign, and audit IT equipment and accessories.
  • User support: Resolve Level 1 tickets, reset passwords, and assist users both onsite and remotely.
  • Cybersecurity support: Promote security best practices, support endpoint protection, respond to phishing incidents, and enforce MFA and policies.
Required Skills and Qualifications

To succeed in this role, you should have a strong foundation in IT support or helpdesk roles, with 1-2 years of experience. You should possess hands-on experience with Microsoft Intune, Azure AD, and SharePoint Online, as well as strong knowledge of Windows OS, Microsoft 365, and iOS device setup.

Additionally, you should have basic cybersecurity awareness and safe data handling practices, solid organizational and documentation skills, and excellent communication and customer-focused mindset.

Desired Qualifications:

  • Hands-on experience with Microsoft Office 365 and other productivity tools.
  • Familiarity with JIRA and other project management tools.
Benefits

As an IT Infrastructure Specialist, you will have the opportunity to work on various projects, enhance digital solutions, and optimize processes. You will also receive training and development opportunities to advance your career.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be kept confidential.

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