
Shop Operations Specialist
1 week ago
We are seeking an experienced Operations Manager to oversee the daily activities of our retail shop.
The ideal candidate will have a proven track record in managing day-to-day operations, leading teams, and driving sales and service targets.
Key Responsibilities:- Supervise and manage daily shop operations
- Lead, train, and motivate staff to meet sales and service goals
- Ensure excellent customer service and handle customer inquiries or complaints
- Monitor inventory levels and manage stock ordering and control
- Maintain cleanliness, visual merchandising, and overall shop presentation
- Handle opening and closing procedures, including daily cash reconciliation
- Prepare sales reports, staff rosters, and assist with payroll and commission calculations
- Ensure compliance with company policies and standard operating procedures
- Proven experience in retail management
- Strong leadership, organizational, and communication skills
- Good problem-solving and customer service abilities
- Able to work independently and under pressure
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