Client Continuity Specialist

2 weeks ago

Singapore beBeeCompliance Full time $90,000 - $120,000
Job Description:

The role of the Client Outreach Specialist is to support the client relationship team in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. The team will partner with Global Corporate & Investment Banking (GCIB) frontline in meeting AML CDD Refresh, i.e. periodic review requirements.

The team will develop client connections per direction from the frontline, reach out and engage clients for required refresh AML CDD documentation, and act as a coordination point for resolving issues related to client-specific refresh documentation requirements.

The candidate will execute business objectives and adhere to metrics. The Client Outreach Specialist (COS) team will support the client relationship team in meeting AML CDD Refresh requirements.

COS will partner with Treasury product sales and other GCIB or markets relationship teams, maintain continuity with the client refresh population, engage clients for key AML/CDD documentation, and escalate service or operational challenges.

Act as the primary coordination point between Banking/Markets and AML Refresh teams to ensure timely and accurate compliance with policy and regulatory requirements related to AML, high-risk indicators or industries, and related KYC activities.

The role aims to simplify client continuity to deliver a seamless service relationship across the firm. Activities include reviewing documentation accuracy, screening, and obtaining approvals from Compliance and Business.

Main Responsibilities:

  • Support GCIB to complete annual refresh for its clients
  • Execute with a client perspective while balancing risk to the firm
  • Support building a culture of teamwork and collaboration focused on goals delivery
  • Adhere to metrics
  • Master CDD requirements applicable to banking clients and guide clients in complying with them
  • Understand and adopt process recommendations and procedural updates from policy changes, technology adoption, process enhancements, and remediation of control weaknesses
  • Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives
  • Review industry group clients GCI hierarchy for inactive accounts, linkage errors, and merge/purge of client entities
  • Assist in tracking Annual refresh population and other KYC-related populations in partnership with the coverage team
Eligibility Requirements:

The ideal candidate should have:

  • 2-5 years of experience in financial services, preferably with banks
  • Previous experience in client-facing roles with strong client focus
  • Knowledge of AML CDD policy and standards, industry practices in AML CDD
  • Understanding of the firm's processes and policies

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