Senior Manager – AML Refresh and Compliance

1 week ago

Singapore Bank of America Full time

About the Role:

At Bank of America, we are committed to helping our clients achieve their financial goals through our expertise in global banking and markets. As a key member of our team, you will play a critical role in ensuring the accuracy and compliance of our Anti-Money Laundering (AML) Know-Your-Client/Client Due Diligence (KYC/CDD) processes.

Key Responsibilities:

  • Lead and manage the AML KYC/CDD refresh function, ensuring end-to-end service performance, oversight, and delivery.
  • Facilitate and provide guidance to the team on day-to-day executions, as well as exceptions handling, while maintaining a client-centric approach.
  • Track and manage both annual refresh populations and ad-hoc KYC-related volumes in partnership with Line of Business partners.
  • Liaise with internal departments to facilitate, support, and clarify CDD requirements.
  • Provide tactical and strategic solutions to business issues related to periodic refresh.
  • Interact and maintain quality engagement with stakeholders regionally and globally.
  • Simplify and continuously improve AML/KYC CDD processes.
  • Escalate and manage issues across Sales/Business, Global Financial Crime Compliance (GFCC), and respective Service and Operations teams.
  • Manage internal and external regulatory exam responses and queries/surveys, as well as risk assessments.
  • Participate in ad-hoc projects for new internal processes or industry initiatives.
  • Serve as a point of contact for Business and Management for matters requiring attention.
  • Champion and drive a risk culture and change, balancing global priorities against regional demands.

Managerial Responsibilities:

  • Diversity and Inclusion Champion: Model an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process and Data: Demonstrate deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-driven decision making, and continuous improvement.
  • Enterprise Advocate and Communicator: Communicate enterprise decisions, purpose, and results, connecting to team strategy, priorities, and contributions.
  • Risk Manager: Ensure proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
  • People Manager and Coach: Provide inspection, coaching, and feedback to motivate, differentiate, and improve performance.
  • Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization.
  • Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting, and appropriately delegating team work.

Requirements:

  • 10+ years' experience in a refresh management role within the financial services or related industry.
  • Able to represent APAC in global calls during the US time zone.
  • Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions.
  • Proven ability to simplify requirements for operational execution and improve operational efficiency through working across multiple stakeholders, understanding global requirements, and providing practical and consistent solutions.
  • Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership.
  • Ability to find ways of solving or pre-empting problems.
  • Ability to multi-task, plan, and handle competing priorities in a fast-paced, self-directed environment.
  • Partners with global stakeholders to review, challenge, and communicate the KYC refresh team's capacity forecast and planning.
  • Drive stakeholder engagement and work across Lines of Business to close KYC gaps and provide timely updates.
  • Oversee and resolve the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts.
  • Raise process issues and improvements that collectively help streamline the Refresh process.
  • Establish strong partnership with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed.
  • Embrace a collaborative and output-oriented culture.

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