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Head of Digital Operations

2 months ago

Singapore ART WORKS PTE. LTD. Full time
Job Title: Head of Digital Operations

We are seeking a highly skilled and experienced Head of Digital Operations to lead our digital transformation initiatives across multiple business divisions. This role is crucial in enhancing customer engagement, optimizing operational processes, and laying the groundwork for international expansion.

Key Responsibilities:
  • Digital Transformation and Project Management: Oversee all digital infrastructure projects, ensuring they align with business objectives and are delivered on time and within budget.
  • Customer Success and Engagement: Design and deliver processes to improve customer engagement and platform adoption. Utilize data analytics to monitor customer behavior, identify opportunities for improvement, and drive customer satisfaction and retention.
  • Team Leadership and Collaboration: Manage cross-functional teams, including internal staff and external stakeholders, to achieve project objectives. Conduct regular work-in-progress meetings and team huddles to align on goals and progress.
  • Operational Excellence and Process Improvement: Support operational process reviews to identify areas for improvement and implement new ways of working. Utilize data modeling and analytics tools to inform strategic decisions and drive continuous improvement.
  • Strategic Growth and International Expansion: Identify and deliver key growth strategies to expand the company's digital capabilities and market presence. Lead efforts in international expansion, ensuring digital platforms are scalable and adaptable to new markets.
Qualifications:
  • Education and Experience: Bachelor's degree in Information Technology, Business Administration, Arts Management, or a related field. A Master's degree is a plus. Minimum of 7+ years of experience in digital operations, customer success, or strategic delivery roles.
  • Technical Skills: Proficiency in project management tools and methodologies (e.g., Gantt charts, Agile, Scrum). Strong knowledge of CRM systems, particularly Salesforce, HubSpot, Zoho, and Zendesk. Experience with data analytics tools such as Azure, Tableau, Power BI, and MySQL.
  • Soft Skills: Excellent leadership and team management abilities. Strong analytical and problem-solving skills. Exceptional communication and interpersonal skills. Sales-driven mindset with a strategic approach to growth.
Personal Attributes:
  • Strategic thinker with a results-oriented mindset.
  • Highly organized with strong attention to detail.
  • Adaptable and able to thrive in a fast-paced, dynamic environment.
  • Proactive in identifying opportunities and driving improvements.
  • Passionate about art and culture, with an understanding of the fine art industry.

About Art Works Group: We are a leading fine art enterprise committed to delivering education, transparency, and market insight to assist collectors, investors, and enthusiasts to navigate the complex world of fine art.