Data-Driven Behavioural Scientist

6 days ago


Singapore DBS Bank Limited Full time
DBS Transformation Group: Data-Driven Behavioural Scientist

We are looking for a Behavioural Scientist to drive our customer experience strategy team and apply behavioural science principles to improve business outcomes.

About the Role

The ideal candidate will be involved in driving CX & business impact by uncovering behavioural biases and barriers affecting customer decisions and behaviours, designing behaviourally-informed interventions for experimentation, and upskilling the bank on behavioural science.

Responsibilities:
  • Diagnostics of relevant behavioural barriers, biases, and heuristics for given CX/business problems
  • Designing behaviourally-informed interventions
  • Setup of (quasi)-experiments (hypothesis statement, identification of success metrics, setup of control/treatment or pre/post groups)
  • Analysis of intervention effectiveness (e.g., running regressions, t-tests, chi-squared tests)
  • Developing and conducting behavioural science trainings
Requirements:
  • Degree in Economics, Social or Cognitive Psychology, Behavioural Science, Statistics, Data Analytics, or Consumer Behaviour is preferred but not required
  • Deep understanding of behavioural/psychological science or behavioural economics
  • Experience with running statistical analysis on R or Python
  • Interest in Customer Experience and customer research
  • Self-starter and collaborator that flourishes in a fast-paced, deadline-driven environment
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