Capella Singapore Executive

4 weeks ago


Singapur, Singapore Capella Singapore Full time

Job Title: Capella Connects Executive

Job Summary:

The Capella Connects Executive plays a vital role in ensuring seamless guest experiences at Capella Singapore. As the first point of contact for guests, you will be responsible for handling enquiries, taking in-room dining orders, and making dining reservations through various channels. Your exceptional communication skills and ability to work under pressure will make you an asset to our team.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and requests in a timely and accurate manner.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, and directions.
  • Process in-room dining food orders with accuracy and efficiency, ensuring that guests receive their orders promptly.
  • Input and access data in computer systems with accuracy and efficiency, maintaining high levels of data integrity.
  • Communicate pertinent guest information to designated departments and personnel, ensuring seamless communication.
  • Promote hotel marketing programs and initiatives to guests, enhancing their overall experience.

Requirements:

  • Minimum Diploma in Hotel Management or equivalent.
  • Minimum 1 year of experience in a similar capacity, preferably in a luxury hotel environment.
  • Knowledge of hotel property management systems, extranets, and central reservations systems, as well as their functionalities.

About Us:

Capella Singapore is a luxury hotel that offers unparalleled service and amenities to its guests. We are committed to providing exceptional experiences and exceeding our guests' expectations.



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