Resident Relations Manager
7 days ago
JOB DESCRIPTION
You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with lyf guests in our social spaces after work.
You will report to the Senior (GSAM) or Chief lyf Guard (GSM).
Responsibilities:
Look after the well-being of all guests from arrival until departure by:
• Assisting lyf residents with their check-in (via mobile app or kiosk)
• Encouraging members to download the DiscoverASR app to explore and interact with the lyf community
• Exploring the various functions of the app with residents
• Handling guest queries
• Facilitating communication and requests
Ensure operational efficiency by:
• Monitoring record of room availability using the hotel's property management system (PMS)
• Ensuring that processes carried out adhere to corporate guidelines
• Performing book-keeping activities whenever necessary
• Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces
• Handling walk-ins, emails, and phone inquiries
• Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required
Create an inclusive and collaborative community by:
• Noticing guest preferences and managing their profiles
• Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives
• Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience
Requirements:
A dynamic and self-motivated individual with strong presentation, verbal and written communication skills
A passionate individual with a love for entrepreneurial, tech, creative, and collaborative communities
Knowledgeable about current trends and happenings
A people person and a doer: ready to get hands-on
Detail-oriented with the ability to anticipate and react to guests' needs
Tech-savvy, able to easily pick up and use new systems and technology solutions
Possessing an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, or being a computer geek (plus point)
Willing to work 5-day shifts, including night shifts
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