Resident Relations Manager

7 days ago


Singapore Ascott International Management Pte Ltd. Full time

JOB DESCRIPTION

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with lyf guests in our social spaces after work.

You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities:

Look after the well-being of all guests from arrival until departure by:

• Assisting lyf residents with their check-in (via mobile app or kiosk)

• Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

• Exploring the various functions of the app with residents

• Handling guest queries

• Facilitating communication and requests

Ensure operational efficiency by:

• Monitoring record of room availability using the hotel's property management system (PMS)

• Ensuring that processes carried out adhere to corporate guidelines

• Performing book-keeping activities whenever necessary

• Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

• Handling walk-ins, emails, and phone inquiries

• Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

Create an inclusive and collaborative community by:

• Noticing guest preferences and managing their profiles

• Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

• Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Requirements:

A dynamic and self-motivated individual with strong presentation, verbal and written communication skills

A passionate individual with a love for entrepreneurial, tech, creative, and collaborative communities

Knowledgeable about current trends and happenings

A people person and a doer: ready to get hands-on

Detail-oriented with the ability to anticipate and react to guests' needs

Tech-savvy, able to easily pick up and use new systems and technology solutions

Possessing an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, or being a computer geek (plus point)

Willing to work 5-day shifts, including night shifts

],

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