Salon Ambassador

6 days ago

Singapore beBeeCustomerService Full time $3,500 - $5,500
Customer Service Officer

Key Responsibilities:

  • Effective communication is key to understanding customers' needs and resolving their queries.
  • We handle customer feedback and concerns in a professional manner, ensuring all interactions are respectful and courteous.
  • To provide an exceptional salon experience, we strive to exceed our customers' expectations through outstanding service.
  • Our customer-facing staff answer phone inquiries with courtesy and poise, addressing each caller promptly and efficiently.
  • As part of our commitment to customer satisfaction, we offer light refreshments and attend to customers' needs throughout their visit.
  • Appointment scheduling and ad-hoc duties are assigned as necessary to ensure seamless operations.
  • Continuous improvement is crucial, so we gather customer satisfaction levels and feedback regularly.
  • Our team members contribute innovative ideas to enhance operations and customer experience.
  • Maintaining confidentiality and adhering to data protection regulations and organizational security procedures are essential for us.

Requirements:

  • Our ideal candidate maintains a well-groomed appearance that reflects the salon's image.
  • Excellent communication skills are vital for success in this role.
  • A passion for delivering outstanding customer service is essential for our team.
  • Prior experience in the beauty industry is beneficial but not mandatory.

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