Senior Cards Technology Delivery Manager
4 weeks ago
About the Role:
United Overseas Bank Limited (UOB) is seeking a highly skilled and experienced Senior Cards Technology Delivery Manager to join our Group Technology and Operations (GTO) team. As a key member of our Cards Technology application development team, you will be responsible for managing the system development, implementation, and support of strategic card projects and compliance on the mainframe platform.
Key Responsibilities:
- Lead a team of application developers to plan technical deliverables and meet project requirements within allocated budget and schedule.
- Plan and collaborate with different domain application teams to manage technical and security-related dependencies of the solution.
- Manage pre-approved projects and serve as the liaison/escalation point to the Cards Technology team.
- Plan, monitor, and manage risks/issues related to technical application delivery and provide L3 support as needed.
- Provide status updates related to technical delivery.
- Partner with Program and/or Project Managers, Business Analysts, and System Analysts to collate, understand, and finalize functional and technical requirements.
- Partner with Subject Matter Experts to understand and implement functional and technical requirements.
- Provide systems input to the specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points).
- Partner with Architects, Security, and Development Lead to ensure solution design complies with enterprise design principles, security, and control standards.
- Have a hands-on approach to ensure that the application teams build enhancements according to the solution plan.
- Partner with Test Managers to ensure completion of SIT, UAT, performance/load testing, and application security testing with quality results.
- Work with Security to facilitate completion of penetration testing and remediation of findings in accordance with the Mitigation Plan.
- Prepare and manage technical implementation plans across application teams.
- Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post-implementation support.
- Escalate issues that impact project schedules on a timely basis and propose workarounds/resolutions.
- Conduct RFQ/RFI, participate, and influence vendor selection.
- Work with vendors to ensure product deliveries are timely and of good quality.
- Manage financials and budgeting coming from different projects.
- Ensure project documentation is done up to bank standards.
Requirements:
- Bachelor's Degree in Computer Science, Engineering, or a similar domain. Related professional/technical qualifications will be advantageous although not mandatory.
- More than 15 years' delivery record in developing and delivering global/regional Cards solutions for a multi-national/regional company with annual budgetary responsibility.
- More than 10 years' leadership experience in managing IT Cards delivery teams.
- Strong technical/platform knowledge on Cards domain (e.g., CardLink), mainframe (CICS/Cobol), collection system (e.g., CACS), 3D Secure application (e.g., 2C2P, Arcot), Cards API, Loyalty & Rewards (e.g., One Empower app).
- Hands-on experience in leading Cards Migration delivery (e.g., VisionPlus, Cardlink, Loyalty & Rewards app, CACS).
- Experience in managing an application development team in implementing large-scale Cards projects for banking or financial services.
- Experience in managing vendors, stakeholders, and teams effectively, as well as building and maintaining good relationships across all departments within the organization.
- Strong customer service focus with the ability to communicate with highly technical management teams.
- Proven track record of running a cross-functional horizontal team, supporting multiple delivery teams.
- A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
- Experienced in managing and maintaining both new and existing vendor relationships, ensuring that vendors fulfill their contractual obligations.
- Knowledge of best practices in procurement and strategic sourcing.
- Highly effective in communicating with senior technical stakeholders and equally proficient in communicating with business stakeholders.
- Good problem-solving, analytical, synthesis, system thinking, and solutioning skills.
- Strong negotiation, management, and decision-making skills.
- An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.
What We Offer:
UOB is an equal opportunity employer. We do not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Competencies:
1. Strategise
2. Engage
3. Execute
4. Develop
5. Skills
6. Experience
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