Technical Solutions Specialist

1 week ago

Singapore BROADRIDGE (SINGAPORE) PRIVATE LIMITED Full time
About Us

Broadridge (Singapore) Private Limited is a specialist process automation and operational risk management software and services company. We are a leading financial services organisation, providing software and services to the treasury, retail, financial and securities markets.

Job Description

This role reports to the Head of Production Support APAC and is responsible for the support and implementation of Broadridge Data Control suite of products. As a Technical Solutions Specialist - Reconciliation Expert, you will serve as a key member providing technical support and leading implementation projects for our reconciliation software.

  • Provide 2nd line support, managing the call through to completion ensuring the client is completely satisfied.
  • Maintain and manage the call details and history within the call tracking system.
  • Collaborate with the development team to resolve complex technical issues and communicate solutions to clients.

You will work closely with clients to understand their specific needs and tailor the implementation process accordingly. This includes conducting and documenting business analysis/requirements for new projects as well as performing documentation updates.

The role also involves leading and managing software implementation projects from inception to completion, and working with Project Managers to ensure timely delivery of implementations. You will develop and maintain comprehensive implementation documentation and guides, and be accountable for project implementation activities.

In addition, you will conduct user training sessions to ensure effective adoption of the software, and maintain an up-to-date knowledge of all relevant Broadridge products and technology.

Requirements

To succeed in this role, you will need:

  • Proven experience in a technical support or software implementation role, preferably with reconciliation or financial software.
  • A strong understanding of reconciliation processes and software applications.
  • Familiarity of key industry messaging e.g. ISO15022, ISO20022

You should also have excellent communication and interpersonal skills, with a client-focused approach. Good overall problem solving and troubleshooting skills are essential, as is effective writing ability.

We offer a competitive salary package, with an estimated salary range of SGD $80,000 - $120,000 per annum, depending on experience. If you are interested in this opportunity, please submit your application.

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