Customer Service Representative
3 hours ago
People Profilers is seeking an exceptional Customer Service Representative to join our team. This role requires a dedicated and customer-focused individual who can provide top-notch support to our clients.
Job OverviewWe are looking for someone with excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences. As a Customer Service Representative, you will be the first point of contact for our clients, handling their queries, concerns, and feedback in a professional and courteous manner.
Key Responsibilities- Liaise with licensees operating at the driving range to ensure seamless operations.
- Provide feedback on the conditions and improvements at the driving range to enhance the golfing experience.
- Maintain accurate records of credit transfers for players, staff, and damage cards.
- Coordinate promotional activities and events at the driving range in collaboration with the supervisor.
- Recommend sales promotions and other initiatives beneficial to members.
- Ensure facilities are clean and well-maintained, adhering to high standards.
- Report any issues with the Range Card System promptly.
- Account for all transactions and cash, submitting reports to the Finance Department.
- Optimize the collecting and washing of range balls for efficient operation.
- Operate the SkyTrak Launch Monitor and Tablet, performing basic troubleshooting as needed.
- Rotate and maintain clean range mats, ensuring they are always available for golfers.
- Collect and neatly arrange driving range baskets for easy access.
- GCE N/O Levels or equivalent, with at least 1 year of experience in a similar capacity.
- Familiarity with golf and its operations is highly desirable.
- Knowledge of PC Card Sales systems is a plus.
- Possess excellent interpersonal and communication skills.
- Able to work flexible shifts, including weekends and public holidays.
- 5-day workweek with rotating shifts: 06:45am-04:00pm, 10:45am-08:00pm, or 01:45pm-11:00pm.
- Pick-up services from Bedok and Tanah Merah MRT stations are provided.
- Monthly laundry allowance is included in the compensation package.
- Job Reference: QYX9X6X9.
As a Customer Service Representative with People Profilers, you can expect a competitive remuneration package and a comprehensive range of benefits.
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