
Incident Response Expert
1 week ago
Job Summary:
An Incident Response Specialist is required to deliver data centre operations support across multiple data centres.
Key Responsibilities:- Respond to alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions.
- Provide detailed records of alarm handling activities, ensuring a deep understanding and intelligence of incident criticality and impact.
- Coordinate as an incident commander in event of an issue, supporting program managers and facilitating project deliverables.
- Conduct root cause analysis to determine recurring problems, employing questioning and analysis techniques such as five whys.
- Handle ticketing systems and perform duties in compliance with SOP.
- Degree in Information Technology or relevant field, 2 years+ experience in command center, service center, or similar 24x7 operations center environment.
- Ability to quickly triage multiple incidents, knowledge of technical elements associated with IP Networks, DC Environment, and Server Health.
- Outstanding verbal and written communication skills, ability to successfully interact at all levels of the organization.
- Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure.
The ideal candidate will possess excellent analytical and problem-solving skills, a passion for providing excellent customer service, and the ability to work effectively in a fast-paced environment.
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