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Cyber Fraud Operations Manager

1 week ago

Singapore Citi Full time
Job Overview
Citi is seeking a skilled Cyber Fraud Operations Manager to lead efforts in preventing, monitoring, and responding to information/data breaches and cyber-attacks. This role ensures the execution of Information Security directives and activities align with Citi's data security policy.

Responsibilities:
  • The Cyber Fraud Operations Manager performs monitoring, research, assessment, and analysis of Digital Fraud Attacks leveraging various Security Event Monitoring platforms.
  • Follow pre-defined actions to handle BAU and high severity issues, including escalating to other support groups.
  • Execute daily ad hoc tasks or lead small projects as needed.
  • Create and maintain operational reports for Key Performance Indicators and weekly/monthly metrics.
  • Perform assessment and troubleshooting to help isolate technical issues with the integration of fraud monitoring technologies.
  • Participate in daily and ad hoc conference calls to manage quality assurance and documentation-related tasks.
  • Identify areas for tuning use cases to enhance monitoring value.
  • Engage with Fraud Policy, Operations, Strategy, and other teams for early detection, prevention, and mitigation of detected fraudulent activities.
Required Skills and Qualifications:
  • Ability to communicate effectively both orally and in writing.
  • Strong knowledge of current Cyber Fraud trends, including common Account Takeover techniques and banking malware.
  • Deep understanding of Intrusion Detection analysis (TCP/IP, packet-level analysis) as well as Application Layer Protocols (HTTP). Advanced understanding of various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).
  • Knowledge of cutting-edge threats and technologies affecting Web Applications.
  • Experience with Big Data Technologies, ETL Tools, Data Warehouse, and Business Intelligence technologies is preferred.
  • Experience with any scripting language and Splunk is a plus.
  • Experience with vulnerability assessment as well as penetration testing or forensic analysis fields is a plus.
  • Certifications from EC-Council, GIAC, (ISC)®, are preferred [CISSP, CEH, GCIA, GWAPT, and CFE].
Qualifications:
  • 3-5 years of relevant experience in Cyber Fraud or SOC.
  • Consistently demonstrates clear and concise written and verbal communication.
  • Proven influencing and relationship management skills.
  • Proven analytical skills.
Education:
  • Bachelor's degree/University degree or equivalent experience.
We offer:
  • A collaborative and dynamic work environment.
  • Opportunities for career growth and development.
  • A competitive compensation package.
About Citi:
  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.