Career Quality Assurance Specialist
4 days ago
We are seeking an experienced Career Quality Assurance Specialist to manage customer complaints through root cause analysis and corrective actions. This role will be a key member of our quality assurance team, responsible for ensuring the highest standards of quality in our products.
Key Responsibilities:
- Manage customer complaints through thorough analysis and effective corrective actions
- Create 8D reports and participate in continuous improvement initiatives to drive quality enhancements
- Maintain close monitoring of CA/PA metrics to ensure compliance with quality standards
- Develop and implement process improvements to enhance overall quality
- Maintain accurate records of customer complaints and monitor effectiveness of resolutions
- Compile complaint data for regular reporting and trend analysis
- Present complaint trends and performance during operational reviews, management meetings, and customer audits
- Provide expert guidance on complaint handling and resolution to internal stakeholders
Requirements:
- Bachelor's or Master's degree in Electrical Engineering, Materials Science, Physics, or related field
- Minimum 1 year of relevant experience in quality assurance, preferably in semiconductor manufacturing
- Detailed understanding of device physics and advanced semiconductor processes
- Familiarity with quality systems such as 8D, LSS, FMEA, and SPC
- Exceptional problem-solving skills, interpersonal, and communication skills
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