Director of Guest Relations

3 days ago


Singapore beBeeExperience Full time $55,000 - $75,000
Key Role: Guest Experience Team Leader

The success of our organization heavily relies on the seamless execution of guest experiences. This pivotal role plays a critical part in exceeding expectations and creating lasting impressions for our guests.

Core Responsibilities
  • Guest Liaison: Develop meaningful connections with guests, addressing inquiries, concerns, and feedback promptly and professionally.
  • Enhancing Experiences: Proactively seek opportunities to elevate the guest experience during their stay.
  • Team Collaboration: Coordinate efforts across departments to create unforgettable moments for guests celebrating special occasions.
Exclusive Services
  • VIP Management: Foster relationships with VIP guests and Special Attention guests, recognizing their preferences and providing personalized services and special arrangements to create extraordinary moments.
  • Service Innovation: Continuously explore ways to enhance the guest experience by developing and implementing innovative guest recognition programs and initiatives.
Leadership and Development
  • Team Leadership: Inspire and motivate a team of Guest Experience Executives/Interns to deliver exceptional service, providing guidance and training while setting clear performance expectations.
Problem Resolution and Quality Assurance
  • Effective Problem Solving: Demonstrate effective problem resolution skills and handle challenging situations with poise and tact, focused on a solution-oriented approach and a commitment to guest satisfaction.
  • Quality Standards: Conduct regular evaluations of guest interactions and review guest feedback to identify trends and areas for improvement, taking corrective actions and implementing strategies to maintain high levels of guest satisfaction.


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