Customer Service Liaison
6 days ago
We are WESMECH ENGINEERING PTE LTD, a dynamic organization seeking an exceptional Customer Relation Executive. This pivotal role requires a skilled professional to serve as the primary point of contact for internal and external stakeholders. As a liaison between our team and clients, you will be responsible for responding to inquiries and requests in a timely manner.
About Us
WESMECH ENGINEERING PTE LTD is a reputable company committed to delivering top-notch services. We take pride in building long-lasting relationships with our clients, and we are looking for a like-minded individual to join our team.
Key Responsibilities
- Provide assistance to users in navigating system applications and offer Level 1 technical support via phone or email.
- Escalate complex technical issues to the appropriate IT personnel and ensure timely resolution.
- Maintain accurate records of user issues and resolutions, generating reports as needed.
- Review and streamline administrative and helpdesk processes to improve overall efficiency.
- Perform data entry into the SFEMS system.
- Assist the Facilities Manager in compiling reports and ensure prompt submission from respective strategic partners.
Requirements
- ITC or a Diploma in Business Administration, Information Technology, or a related field.
- Proven experience in administrative and helpdesk roles, ideally within a technology-driven environment.
- Proficiency in Microsoft Office applications and familiarity with IT systems.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively as part of a team, with a proactive approach to problem-solving.
- Customer service experience and shift work are required.
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