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Management Team Lead Position
1 month ago
Overview
SHAW SERVICES (PTE) LIMITED is seeking a highly skilled and experienced Floor Manager to join our team.
The successful candidate will be responsible for the overall daily operations and management of our cineplex, ensuring seamless customer experiences and exceptional service delivery.
About the Role
This is a dynamic position that requires strong leadership skills, excellent communication abilities, and a keen eye for detail.
The Floor Manager will oversee frontline staff, manage inventory and cash control, maintain facilities, and cultivate positive customer relationships.
Key Responsibilities
- Supervise and mentor frontline staff to ensure exceptional customer service and high productivity levels.
- Manage inventory, cash, and other assets effectively to minimize losses and optimize revenue growth.
- Maintain a clean and safe working environment, adhering to health and safety standards.
- Cultivate strong relationships with customers, resolving complaints promptly and professionally.
- Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
Requirements and Qualifications
To succeed in this role, you must have:
- At least 2-3 years of relevant experience in retail or hospitality management.
- Excellent leadership and communication skills, with the ability to motivate and guide teams effectively.
- Able to work on rotating shifts and flexible schedules, including weekends and public holidays.
- Knowledge of Microsoft Office applications and proficiency in using them.
Skills and Qualifications
We are looking for individuals who possess:
- Strong problem-solving and analytical skills.
- Ability to multitask, prioritize tasks, and meet deadlines.
- Excellent time management and organizational skills.
- Knowledge of industry trends, best practices, and emerging technologies.
Salary and Benefits
The estimated salary for this position is around $60,000 - $80,000 per annum, depending on experience and qualifications.
A range of benefits, including medical insurance, paid leave, and professional development opportunities, are also offered.
