Senior Associate, Quality Management Transformation Specialist
4 days ago
About NTUC Health
NTUC Health is a social enterprise that provides quality and affordable health and eldercare services to families and their dependents. Our mission is to make a difference in the community by continuously exploring and expanding our services.
Job Summary:
We are seeking a Senior Associate, Quality Management Transformation Specialist to perform data quality analysis, raise awareness, and establish standards at our Active Ageing Centres.
Key Responsibilities:
- Collect, process, and analyze large data sets to support decision-making in AAC operations.
- Use statistical tools to explore and analyze data, identifying patterns, relationships, and trends.
- Prepare reports and presentations to communicate progress, insights, and findings from the data to stakeholders.
- Collaborate with other departments to drive digital transformation.
- Design methodology for compliance checks and conduct reviews of documentation.
- Organize internal audits and coordinate external audits on AACs.
- Raise awareness on quality through various channels.
- Work with Centre's-In-Charge to understand ground issues and concerns.
Requirements:
- Degree/Diploma in a relevant discipline.
- Background in quality management, data analysis, and/or service excellence programmes.
- Competency in data quality analysis.
Salary Range: $80,000 - $100,000 per annum (dependent on experience)
About This Role:
This role requires a detail-oriented individual with strong analytical and organizational skills. The ideal candidate will have a passion for working with seniors and partners, as well as excellent communication skills.
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