Housekeeping Team Lead

2 weeks ago


Singapore HH PROPERTIES PTE. LTD. Full time
Job Description

Company Overview: HH PROPERTIES PTE. LTD.

Job Title: Housekeeping Supervisor

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Aloft Singapore Novena by Marriott International. As a key member of our housekeeping department, you will be responsible for maintaining the highest standards of cleanliness and quality in our guest rooms and public areas.

Key Responsibilities:

  1. Inspect property to ensure highest cleanliness standards & quality consistently
  2. Involve in Housekeeping Associates training needs, motivation, further development & well-being
  3. Set a good role model to associates and lead with good example
  4. Reviewing guest feedback & establish guests contact daily to find every opportunity to deliver an exceptional experience to our guests by giving great example to Housekeeping Team
  5. Establish, revise & improve on Housekeeping SOPs in term of ease of processes for our associates and improving our customers' experience
  6. Revised and analyze Housekeeping Associates' performance and productivity
  7. Involved in staff performance appraisal and provide suggestive improvement measure
  8. Be a great communicating bridge between management and non-management associates to instill a service-oriented culture (responsive, respectful & delivering great experiences) among Housekeeping Team
  9. Involved in pre and post inventory process
  10. Well-groomed and set good role model to associates
  11. Able to meet up with guest to meet their personal preference, special attention and create a smooth stay with the hotel
  12. Involved in stock inventory and purchase assigned by Director of Housekeeping
  13. Perform supervisory or executive functions such as assisting in work related to the strategies/policies of the department


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