Continuous Improvement Lead
3 days ago
In this critical position, you will play a pivotal role in managing the post mortem reporting of all technology incidents impacting BCS customers.
The successful candidate will drive the root cause analysis, develop long-term solutions, and ensure timely updates to key stakeholders.
This role offers a unique opportunity to make a significant impact on our IT service delivery and customer satisfaction.
Responsibilities:- Manage post mortem reporting and root cause analysis for technology incidents.
- Develop and implement long-term solutions to prevent future incidents.
- Ensure timely updates to key stakeholders on incident status and resolution.
- Analyze incident data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Minimum 3-6 years of experience in incident and problem management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- ITIL 4 certification is a must.
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