Continuous Improvement Lead

3 days ago


Singapore Nets Full time
About the Role

In this critical position, you will play a pivotal role in managing the post mortem reporting of all technology incidents impacting BCS customers.

The successful candidate will drive the root cause analysis, develop long-term solutions, and ensure timely updates to key stakeholders.

This role offers a unique opportunity to make a significant impact on our IT service delivery and customer satisfaction.

Responsibilities:
  • Manage post mortem reporting and root cause analysis for technology incidents.
  • Develop and implement long-term solutions to prevent future incidents.
  • Ensure timely updates to key stakeholders on incident status and resolution.
  • Analyze incident data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to resolve complex technical issues.
Requirements:
  • Minimum 3-6 years of experience in incident and problem management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • ITIL 4 certification is a must.


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