IT Relationship Manager

1 month ago

Singapore CooperCompanies Full time
Job Summary

The Senior Manager, IT Business Relationship Management (BRM) serves as a liaison and strategic partner between the business team and IT. As a trusted advisor, they foster a strong, partnering relationship with business stakeholders. This role requires significant knowledge in subject matters pertaining to both IT and the business.

Key Responsibilities:

The IT Business Relationship Manager will:

  • Act as a liaison and strategic partner between the business team and IT
  • Provide leadership by building and motivating team members to meet organizational goals
  • Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and high-quality output
  • Lead through influence, inspiring trust and respect
  • Understand regional objectives, priorities, challenges, and opportunities
  • Advocate for the region within IT, maintaining a global perspective
  • Assist regions in navigating global IT structure and processes
  • Gain significant knowledge in subject matters pertaining to both IT and business
  • Facilitate service review processes within the region, ensuring overall IT performance and delivery
  • Partner and collaborate with business and global IT teams on issue resolution
  • Coordinate activities with IT, representing the region at global Intake processes, and providing upfront guidance and support for Intake readiness
  • Educate and coach regional business on technology solutions, overall solution delivery, and compliance to governance processes, architecture standards, etc.
  • Improve outcomes through surfacing, translating, shaping, and monitoring demands and value realization
  • Collaborate with business on demand generation, project ideation, business case creation, and business case realization
  • Lead the annual IS Demand Management process for the region, ensuring completeness and accuracy for the requested project portfolio, including budget, benefit statement, ROI, etc.
  • Accountable for successful demand planning for regions and working with regional business leads on completing project ideation activities, including definition and tracking of benefit and value realization
  • Monitor project performance through its execution and ensure successful project closure activities, encompassing review and assessment of benefit realization
  • Ensure adherence to annual demand planning process, tools, and timeline
  • Assess which business objectives can be delivered with a technology component
  • Establish value management processes – evaluate outcomes and realization of business benefits
  • Assess the need/benefit of eliminating or delaying projects that do not create immediate value
  • Find opportunities to bring demand to the surface, help shape the demand, and ensure potential business value is captured
  • Help align requests with technology, engaging other IT disciplines as needed
  • Support cross-functional and cross-region business initiatives, exploring IT synergies and efficiencies

Requirements:

The ideal candidate will possess:

  • A blend of technical experience, project management skills, and business acumen
  • Strong ERP and enterprise application boundary system experience is a plus
  • Ability to quickly gain significant knowledge in subject matters pertaining to both IT and business
  • Strong understanding of business processes, operations, and strategic planning
  • Proven track record of successfully managing IT projects and portfolios in a complex organizational environment
  • Ability to work in a matrix environment, navigating through collaboration and influence
  • Strong understanding of portfolio management principles, practices, and methodologies
  • Experience with portfolio management tools and software is a plus (e.g., Planview, Microsoft Project, ServiceNow, JIRA)
  • Familiarity with project management methodologies (e.g., Agile, Scrum)
  • Knowledge of IT governance frameworks (e.g., ITIL, COBIT) and regulatory compliance requirements (e.g., GDPR, HIPAA)
  • Proven experience and understanding of the software development life cycle
  • Strong leadership, diplomatic, and motivational skills, including the ability to lead up, across, and down multiple business and technology organizations
  • Flexible with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
  • Demonstrated ability to partner with stakeholders, business process owners, and sponsors
  • Excellent leadership, communication (written, verbal, and presentation), and interpersonal skills
  • Excellent time management, facilitation, and organizational skills
  • Self-motivated, decisive, with the ability to adapt to change and competing demands
  • Strong influence and negotiating skills
  • Experience leading teams – both direct and indirect
  • Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint), Outlook, Planview, and ServiceNow

Work Environment:

The role requires standard office environment work, with flexible hours to accommodate meetings with stakeholders in different time zones, and occasional travel (approx. 25%) may be required.

Experience:

The ideal candidate will have 8-10 years of management experience, with at least 5 years of Business Relationship and portfolio management experience, and 15+ years of IT experience in a large or mid-size global company. Proven experience in IT relationship management, project management, and business systems analysis roles is essential.

Education:

A Bachelor's degree in information technology, business administration, or a related field, or an equivalent combination of education and experience is required.

  • HR & Admin Executive - Relationship Development Specialist

    6 days ago

    Singapore RELATIONSHIP STUDIO PTE. LTD. Full time

    About UsRelationship Studio Pte. Ltd. is a Training Provider that goes beyond the books and traditional theories to discover your strengths, blind spots, and needs. We coach you on managing sensitivity in every relationship and recommend what works best – helping you achieve a high self-mastery level of self-awareness and personality integration.An...

  • Relationship manager

    2 weeks ago

    Singapore This Is An IT Support Group Full time

    Job Description: Grow the business through proactive acquisition and retention of HNW/ UHNW clients; Build and develop a deep understanding of clients’ investment needs; Provide sound financial advice to clients working in partnership with different internal teams; Be a strong advisor to the clients in their wealth planning and work to continually...

  • Assistant relationship manager

    3 weeks ago

    Singapore This Is An IT Support Group Full time

    Job Responsibilities: Prospect new customer relationships and manage existing portfolio. Usual duties of a RM include account opening, credit proposal/reviews, KYC and review, security documentation, system handling, post lending management, cross-selling, and document management. Provide customers with the full range of financial products and services...

  • Relationship associate

    3 weeks ago

    Singapore This Is An IT Support Group Full time

    Key Responsibilities are as follows:1. Preparation of new loan transactions, credit reviews, and investment memorandums for submission to the credit committee for approval and parent company for consultations.2. Assist senior relationship manager in customer account management, including negotiating contracts and loan agreements.3. Track and monitor the...

  • Client Relationship Specialist

    2 days ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    About the RoleWe are seeking a highly skilled Client Relationship Specialist to join our team at OPUS IT SERVICES PTE LTD. This role is responsible for building and maintaining strong relationships with existing corporate clients, identifying new business opportunities, and delivering exceptional service.As a Client Relationship Specialist, you will work...

  • Key Corporate Client Relationship Manager

    4 days ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    We are seeking a highly skilled Key Corporate Client Relationship Manager to join our team at OPUS IT SERVICES PTE LTD.Job DescriptionThe ideal candidate will possess excellent communication and interpersonal skills, with a proven track record of building strong relationships with corporate clients. Responsibilities include:Maintaining regular contact with...

  • Human Resources Generalist

    4 days ago

    Singapore RELATIONSHIP STUDIO PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Human Resources Generalist to join our team at RELATIONSHIP STUDIO PTE. LTD.About UsRELATIONSHIP STUDIO PTE. LTD. is a Training Provider that delivers high-quality training programs designed to help individuals achieve personal growth and self-awareness.Our company values include being passionate about making a...

  • Senior Administrative Coordinator

    2 days ago

    Singapore RELATIONSHIP STUDIO PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Senior Administrative Coordinator to support our HR and Admin functions at Relationship Studio PTE. LTD.The successful candidate will be responsible for providing administrative assistance, coordinating employee training sessions, managing employee records, and maintaining compliance with local...

  • Intern, customer relationship management

    3 weeks ago

    Singapore This Is An IT Support Group Full time

    Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are...

  • Business development and relationship executive

    4 weeks ago

    Singapore This Is An IT Support Group Full time

    COMPANY DESCRIPTION Red Shield Industries (RSI) is the social enterprise arm of The Salvation Army. By re-using, recycling and restoring donations in kind from the public and corporations, it generates income through its Family Stores to support our mission to provide holistic care to the community. RSI also strives to assist humanitarian needs in times of...

  • Business development and relationship executive

    3 weeks ago

    Singapore This Is An IT Support Group Full time

    COMPANY DESCRIPTIONRed Shield Industries (RSI) is the social enterprise arm of The Salvation Army. By re-using, recycling and restoring donations in kind from the public and corporations, it generates income through its Family Stores to support our mission to provide holistic care to the community. RSI also strives to assist humanitarian needs in times of...

  • Client relationship officer

    3 weeks ago

    Singapore This Is An IT Support Group Full time

    What is this position about?Work Out Unit (WOU) acts as a dedicated team for exiting clients due to commercial and non-commercial reasons dictated by the bank. The team is tasked with facilitating account closures in an efficient manner and managing non-closable accounts until such time they can be closed. Team members are tasked with roles and...

  • Relationship Manager

    1 month ago

    Singapore ALTI WEALTH MANAGEMENT (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJOB DESCRIPTION Maintain and further develop the existing client relationships designated under your care. Deliver and upkeep top quality KYC & Investment Profiling on all your clients and ensure records are kept and updated frequently and as timely as possible. Ensure clear and proactive communication within the team, as well as...

  • HR & Admin Executive

    1 day ago

    Singapore RELATIONSHIP STUDIO PTE. LTD. Full time $2,800 - $3,200

    About UsWe are a Training Provider that goes beyond the books and traditional theories to discover your strengths, blind spots and needs, coach you on managing the sensitivity in every relationship, and recommend what works best – helping you achieve a high self-mastery level of self-awareness and personality integration. We also access your motivations,...

  • Relationship Manager

    6 days ago

    Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    Roles & ResponsibilitiesOur Client is seeking for a Relationship Manager (Onshore/Offshore) to maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Clients Segment.ABOUT THE ROLE: Conduct professional financial analysis sessions to meet customer needs and...

  • Relationship manager

    4 weeks ago

    Singapore ZACD INVESTMENTS PTE. LTD. Full time

    Job Objectives The Relationship Manager is responsible for active client management strategies and acquisition through networking, marketing activities, and ongoing dialogue with a few key selected clients. He/ she is focused on building strategic relationships with these select clients. He/ she provides product advisory on bespoke products that meet...

  • HR & Admin Executive

    4 weeks ago

    Singapore RELATIONSHIP STUDIO PTE. LTD. Full time

    Roles & ResponsibilitiesAbout UsWe are a Training Provider that goes beyond the books and traditional theories to discover your strengths, blind spots and needs, coach you on managing the sensitivity in every relationship, and recommend what works best – helping you achieve a high self-mastery level of self-awareness and personality integration. We also...

  • Relationship Manager

    2 days ago

    Singapore ST RECRUITMENT CENTRE Full time

    Job OverviewWe are seeking a highly skilled and motivated Relationship Manager to join our team at ST RECRUITMENT CENTRE. In this role, you will be responsible for building and maintaining strong relationships with customers, ensuring timely payment of bills, and providing exceptional customer support.About the RoleThis is an exciting opportunity for a...

  • Relationship Manager

    4 weeks ago

    Singapore REPS BIZ PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Overview:We are on the lookout for a proactive and results-driven Relationship Manager (Client Sales & Servicing Specialist) to join our dynamic team. This role is crucial for driving growth in client sales and servicing, particularly within the Financial Services sector, focusing on Retail Investment Products and Insurance...

  • Relationship Manager

    1 month ago

    Singapore United Overseas Bank Full time

    About the RoleAs a Relationship Manager at United Overseas Bank, you will be part of a team of highly trained financial professionals responsible for developing and growing our Privilege client relationships. You will provide financial advisory services and appropriate financial and investment solutions and advice to our affluent and high networth clients in...