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1 week ago
Job Title: Technical Support Specialist
">We are seeking a skilled professional to fill the role of Regional Technical Support Engineer. This is an exceptional opportunity for an experienced engineer to utilize their knowledge and skills to deliver high-quality solutions to clients.
About the PositionThe successful candidate will provide technical expertise and support to dealers and customers, manage warranty cases, and conduct in-depth investigations. They will be responsible for providing product support and technical consultation to dealers and customers.
Key Responsibilities:- Provide expert technical support and consultation to dealers and customers
- Manage warranty cases and lead technical investigations
- Conduct on-site testing, commissioning, and troubleshooting of hardware and software systems
- Collaborate with engineering teams and liaise with factory support to ensure seamless delivery of services
- Prepare comprehensive technical documentation and reports
- Develop and deliver training programs for internal teams and external partners
- Support ad-hoc tasks as assigned
- Minimum Diploma in an engineering field
- At least 5 years of relevant experience in port equipment
- Strong knowledge of PLC systems
- Ability to travel across the SEA region
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