
Ecommerce Platform Manager
3 days ago
Job Description:
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- We are seeking a motivated and experienced professional to manage our online sales platforms while supporting offline exhibitions, expos, and fairs.">
Daily Operations & Order Fulfillment:
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- Handle picking, packing, and dispatching customer orders for both local and international shipments.">
- Coordinate with logistics partners (international and local last-mile) and manage customer self-pickups.">
- Reconcile sales, returns, payments, and platform fees with the finance and operations teams.">
- Receive, QC, unpack, sort, and shelve incoming shipments.">
Inventory & Warehouse Management:
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- Monitor and maintain optimal stock levels across platforms and physical storage.">
- Conduct accurate and regular stock-takes to ensure smooth operations.">
- Work with part-timers/ad-hoc staff to maintain warehouse tidiness, cleanliness, and efficiency.">
Platform Management:
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- Independently manage eCommerce platforms: Shopify, Shopee, Lazada, TikTok Shop, and social commerce (WhatsApp sales, groupbuys, etc.).">
- Maintain and optimize product listings — titles, descriptions, images, SEO, and pricing — ensuring accuracy and brand alignment.">
- Plan and execute major online campaigns (e.g. 9.9, 11.11, Black Friday, Payday Sales) across platforms.">
- Utilize advertising tools such as Shopee Ads, Lazada Sponsored Solutions, Facebook Ads, and TikTok Ads to drive traffic and conversions.">
- Oversee go-to-market strategies for brands, including pricing, positioning, launches, and promotions.">
- Preparation for live streams and liaising with KOLs/influencers for partnerships, affiliate sales, and brand activations.">
Exhibitions, Expos & Fairs:
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- Support the team during trade shows, exhibitions, pop-up fairs, and events.">
- Assist with booth setup, product display, and on-site customer engagement.">
- Actively promote products and give customers accurate, up-to-date product information.">
Required Skills & Qualifications:
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- 2-5 years' experience in eCommerce or operations roles, or a hungry, motivated fresh graduate from any diploma/degree.">
- Able to commit weekends for fairs at least 1x a quarter, with off-in-lieu as compensation.">
- Not afraid of physical work with pick & pack or handling shipments.">
- Genuine interest in baby, children & parent products.">
Benefits:
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- Hybrid work (flexible start timing from 9am-11am).">
- Staff discounts on all products.">
- Retention bonus for every year of service.">
- Reimbursements for mobile phone spend & health expenses.">
Others:
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- Trade Shows.">
- Microsoft Excel.">
- Warehouse Management.">
- Listings.">
- Interpersonal Skills.">
- Inventory.">
- Customer Engagement.">
- Store Management.">
- Exhibitions.">
- Digital Marketing.">
- SEO.">
- Pricing.">
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