Tech Support Specialist

4 weeks ago


Singapore PERCEPT SOLUTIONS PTE. LTD. Full time
Job Overview

We are seeking a highly skilled Tech Support Specialist to join our team at Percept Solutions. The successful candidate will be responsible for providing top-notch technical support and infrastructure management services to our clients.

Key Responsibilities:
  • To install and maintain client platforms, ensuring they meet business needs and service levels.
  • To troubleshoot and resolve client platform-related problems in a timely manner.
  • To respond promptly to incidents, investigate, and provide temporary or permanent resolutions.
  • To provide regular status updates to relevant parties.
  • To perform service requests related to client platforms.
  • To monitor agreed service levels, document system configurations, and provide regular reporting.
  • To participate in client platform implementation and upgrade projects.

Requirements:
  • A minimum of 1 year of experience in providing desktop support.
  • Proficiency in Microsoft Windows and Microsoft Office.
  • Experience in providing desktop support to senior management is a plus.

Compensation:
The estimated salary for this role is around $60,000 per annum, depending on qualifications and experience. This figure is based on industry standards and average salaries for similar positions in Singapore. We offer a competitive package that includes a comprehensive benefits program, opportunities for professional growth, and a dynamic work environment.

About Us:
At Percept Solutions, we are passionate about delivering exceptional IT solutions that meet the evolving needs of our clients. With a strong focus on innovation and customer satisfaction, we strive to build long-term partnerships with our clients and employees. If you're a motivated and talented individual who shares our vision, we encourage you to apply for this exciting opportunity.

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