Tech Support Specialist
4 weeks ago
We are seeking a highly skilled Tech Support Specialist to join our team at Percept Solutions. The successful candidate will be responsible for providing top-notch technical support and infrastructure management services to our clients.
Key Responsibilities:
- To install and maintain client platforms, ensuring they meet business needs and service levels.
- To troubleshoot and resolve client platform-related problems in a timely manner.
- To respond promptly to incidents, investigate, and provide temporary or permanent resolutions.
- To provide regular status updates to relevant parties.
- To perform service requests related to client platforms.
- To monitor agreed service levels, document system configurations, and provide regular reporting.
- To participate in client platform implementation and upgrade projects.
Requirements:
- A minimum of 1 year of experience in providing desktop support.
- Proficiency in Microsoft Windows and Microsoft Office.
- Experience in providing desktop support to senior management is a plus.
Compensation:
The estimated salary for this role is around $60,000 per annum, depending on qualifications and experience. This figure is based on industry standards and average salaries for similar positions in Singapore. We offer a competitive package that includes a comprehensive benefits program, opportunities for professional growth, and a dynamic work environment.
About Us:
At Percept Solutions, we are passionate about delivering exceptional IT solutions that meet the evolving needs of our clients. With a strong focus on innovation and customer satisfaction, we strive to build long-term partnerships with our clients and employees. If you're a motivated and talented individual who shares our vision, we encourage you to apply for this exciting opportunity.
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