Customer Service Representative for a Dynamic Team
6 days ago
RECRUIT EXPRESS PTE LTD is a leading recruitment agency with a strong presence in the market.
Salary and Benefits
The estimated salary for this role is SGD 2,500 - 3,000 per month, depending on experience. In addition to a competitive salary, you can expect a range of benefits including medical insurance, paid annual leave, and opportunities for career growth.
Job Description
We are seeking a skilled Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, emails, and other customer inquiries. Your primary goal will be to provide exceptional customer service, resolving issues and concerns in a timely and professional manner.
Responsibilities
Handle inbound and outbound calls, emails, and other customer inquiries.
Respond to customer complaints and concerns in a timely and professional manner.
Work collaboratively with the backend support team to resolve complex issues.
Meet or exceed sales targets through effective upselling and cross-selling techniques.
Maintain accurate records of customer interactions and follow up as necessary.
Participate in ongoing training and development programs to enhance customer service skills.
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