Service Maintenance Manager
3 days ago
Our ideal candidate will be responsible for managing the Elevator or Escalator Maintenance Service business within the designated area. This includes managing all resources in line with the company policies to sustainably develop the Service business by exceeding customer expectations.
Key Responsibilities:
- Implement and manage safety initiatives to ensure zero workplace and passenger injuries.
- Ensure compliance with incident reporting guidelines for major equipment failures, product safety incidents, and near misses.
- Manage the timely completion of periodic safety inspections and corrective actions to maintain the company's high product safety level.
- Manage business activities in the designated area within budget to ensure reliability, costs, and profitability meet the yearly target.
- Work together with the EI Service Contract Manager to ensure the timely conversion of all equipment from free maintenance to paying portfolio and successful renewal of maintenance contracts with price increase where necessary.
Requirements:
- Minimum degree in Mechanical / Mechatronics Engineering or relevant field.
- At least 2 to 5 years of experience in service/maintenance fulfillment and quality improvement.
- Experience in maintenance service business and customer satisfaction.
- Able to manage all resources to develop the business by exceeding customer expectations.
Lift Systems Maintenance and Management, Sales, Legislation, Quality Improvement, Reliability, Lifts and Escalators Systems Design, People Development, Compliance, Elevator repairs, Customer Satisfaction are some of the skills required for this role.
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