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Senior IT Systems Engineer

1 month ago

Singapore HELIOS SYSTEMS PTE. LTD. Full time

Welcome to Helios Systems PTE. LTD., a leading provider of innovative IT solutions

About the Role

We are seeking an experienced Senior IT Systems Engineer or Enterprise Endpoint Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support and advice to our users on systems-related issues or queries.

Key Responsibilities
  • Perform administration/maintenance and work towards continuous optimization of systems performance related to Microsoft 365 & MDM products, such as Google Admin Centre, Lightspeed, etc.
  • Provide L2 technical support and advice to users on systems-related issues or queries
  • Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
  • Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellence to meet customer expectations
  • Provide technical solution for project delivery and handle and resolve all technical aspects, with hands-on approach

The ideal candidate will have at least 3-5 years of IT experience, with a strong background in endpoint device management tools, Microsoft 365, and MDM products. Familiarity with operating system platforms, including Windows 10/11, MacOS, iOS, Chromebook, and Android, is also essential.

Requirements and Qualifications
  • Diploma in any IT-related courses
  • Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams, and Azure AD)
  • Familiarity with endpoint device management tools and MDM products (Google Admin Centre/Lightspeed/Blocksi)
  • Candidates are required to handle clients professionally during all interfaces, and are customer-oriented, and work effectively both independently and in a team environment
  • To have Microsoft 365-related certifications (MD102, MS102, CompTIA A+, etc.) and Apple Device Support certification

A competitive salary of SGD $60,000 - $80,000 per annum is offered, depending on experience, location, and other factors. Benefits include opportunities for professional growth, a dynamic work environment, and a chance to work with a leading company in the industry.