Customer Service Representative
2 days ago
A Customer Service Representative is required to provide exceptional service to guests and clients at Marina Bay Financial Centre. As a key member of our team, you will be responsible for ensuring seamless experiences for all visitors.
Responsibilities:
- To meet and greet guests, escort them to their meeting rooms, and brief them on the facilities available.
- To handle inquiries from staff, courier services, and receive mail, recording important details and sending reminders as necessary.
- To offer beverages to management staff and external guests, and assist in serving or arranging for staff to serve accordingly.
- To check on meeting room setup standards, floral arrangements, and report any facility faults.
- To provide accurate directions to meeting venues and office locations of various units, ensuring knowledge of all facilities, locations, and operating hours.
- To maintain a list of amenities and facilities in the CBD area, including operating hours and contact numbers.
- To assist in booking executive meeting rooms and provide taxi booking services.
- To have emergency guest amenities such as sewing kits, first aid kits, stationery, and umbrellas readily available.
- To receive feedback from guests or staff on facilities and services.
- To assist in overseeing events or VIP meetings at the executive conference suite.
- To coordinate and manage vendors/caterers providing services to VIP/executive events.
- To assist in managing rooms and submitting weekly reports.
- To handle common and executive meeting room enquiries via phone/email/Teams.
- To manage common meeting room bookings by calling users 15 minutes prior to booked periods to reconfirm, updating the system if no-shows, and sending reminders emails.
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