IT Department Supervisor

1 week ago


Singapore UPPER SPRING CONSULTING PTE. LTD. Full time
Key Responsibilities:

We are seeking a Department Manager for Integrated Information Technology Systems to oversee and manage the integrated IT services and operations for our client, part of a global engineering and technology group. This role plays a crucial part in ensuring the effective delivery of IT solutions, infrastructure management, and support services to meet the needs of the company and our customers in the Defence sector.

Key Responsibilities:
  • Orders and Revenues Management: The successful candidate will be responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
  • Source for New Business: The Department Manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
  • Manage Staff Well-Being and Trainings: The candidate will be responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
  • Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. The Department Manager will play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.
Requirements:

The ideal candidate will have the following experience and skills:
  • Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
  • Proven experience in system engineering and overseeing the maintenance of multiple IT systems that interconnect and operate together as a cohesive system.
  • Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
  • Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
  • Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
  • Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
  • Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
  • Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking, and security.
  • In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.
Tell Employers What Skills You Have:

IT Service Management
Operational Excellence
Change Management
Financial Management
Interpersonal Skills
Contract Management
System Integration
Information Technology
Service Level
Problem Management
Service Desk
PMP
Budgeting
Customer Satisfaction
ITIL
System Integration Tests
Scheduling
Engineering Contract Management
Incident Management
Contract Negotiation

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